Quality Management
Quality ensures security and crafted success
We ensure sustainable top quality by attaching importance to consistent high quality products and excellent customer service.
Consequently we use carefully developed quality assurance measures in order to ensure a consistent high level and absolute reliability.
Customer orientation
Objectives, requests and needs of our customers are given top priority when it comes to developing, planning and implementing our services. Our service is – according to the agreed objective – customized and tailor-made.
The heart of our quality management is the application of clear and high quality standards.
We provide our customers with instruments to determine our quality, to judge our service and performances and to encourage exchange.
Our measuring instruments for best quality
We have a quality management, that focuses on the constant improvement of our quality and increase in performance.
Our control system includes all services with highest concentration on training and seminars.
Most important quality measures:
regular satisfaction surveys (evaluation) in all classes and seminars
regular (language)tests for a continual learning review on a weekly or monthly basis (depending on class profile and customers choice)
regular feedback by a detailed documentation system in order to evaluate learning progression, development and behaviour
Our most important argument for best quality – our concept & our teachers
Our language trainers have an appropriate university degree, are well trained, language experts and very experienced.
They are pedagogically as well as interculturally up-to-date and able to provide maximum support on our customers’ way to language competence.
As a team we attach importance to regular exchange of know-how, helping each other and technical discussions.
Vocational training opportunities are used regularly with the aim of continous personal and professional development.
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